Smartsheet Forward 1st Edition 2025: Designed to work better
We’ve changed the way we work, but the challenges we face haven’t disappeared; they’ve simply evolved. Teams manage increasingly complex workflows, with more tasks, dependencies, and content to coordinate, yet many continue to use tools that weren’t built to address today’s distributed and accelerated work.
How does this translate into practice? For collaborators, it’s the frustration of tracking information scattered across a myriad of tools. For project managers, it’s the challenge of gaining a clear view of project progress without endless check-ins. For leaders and executives, it’s the lack of accurate, real-time insights that align people, skills, processes, and technology to inform effective strategy or resource decisions.
Work dynamics are changing, as are the demands of teams. They require solutions that accommodate diverse work styles and project types, integrate with existing systems to maximize investments, and provide enterprise-grade security and scalability.
That’s why we’re continuing to evolve Smartsheet into a platform that not only responds to needs, but anticipates them. As leaders in work management, we help teams move faster, stay aligned, and focus on what really matters. We help them with an intuitive interface, powerful automation, and the flexibility to support different types of work and teams, while keeping their most important assets and data secure.
We simplify work management with the help of AI
AI is also transforming work, boosting productivity and efficiency across teams. Our 2025 Pulse of Marketing Report found that marketing and creative professionals are using AI to support their initiatives in a variety of ways, including analytics and reporting (61%), process automation or optimization (53%), content generation (50%), content optimizations (50%), and strategy and planning (41%).
AI is already built into our platform, helping you visualize data, easily generate complex formulas, save time with summary and text generation, and get immediate answers to your questions. With new AI-powered automations and workflows for workspace setup coming this year, Smartsheet empowers your team to tackle any work management challenge—no expert required. Instead of getting bogged down in repetitive, manual, or complex tasks, you can create impact and make faster, more accurate decisions. From effortlessly tailoring a workspace to your needs to automating and streamlining workflows, the AI in Smartsheet is designed to empower you to work more efficiently and strategically.
Our AI tools also give you deeper insights into your data to democratize data analysis and proactively spot trends and anomalies. The Analyze Data feature automatically summarizes key insights and suggests visualizations to help you or stakeholders understand the data faster. AI-powered diagramming creates and updates dashboards in real time, so stakeholders always have the latest insights. Simply ask Smartsheet to generate a diagram and you’re done. You can do this without complex workflows or manual updates. This makes data visualization clearer and faster, and turns complex data into easy-to-understand charts and graphs, while speeding up the entire analysis process.
To make data even more accessible, we’ve also partnered with Amazon Web Services (AWS) to bring you even more intelligence at your fingertips. With the new premium application connector to Amazon Q Business, AWS’s generative AI-powered assistant, you can ask questions to gain instant insights from your Smartsheet data. All of this can be done while maintaining user access permissions. Whether it’s tracking project statuses, task assignments, or deadlines, this integration makes it easier to keep track of work.
Collaboration in context: Keep content, conversations, and work in one place
Work management isn’t just about keeping track of tasks. It’s about keeping people and teams aligned on the right work, especially when changes are made. When files are buried in email threads or comments get lost in endless chats, it’s easy to lose track of the latest version, miss critical feedback, or delay approvals, ultimately negatively impacting productivity.
With Smartsheet, conversations, comments, and decisions are in context, files are centralized, and work keeps moving forward.
The new file library simplifies project file management, making it easier to share files and set the right permissions. Version control and approvals are built in, so teams always have the latest information. With collaborative review and in-context commenting, everyone stays aligned without back and forth.
To further streamline teamwork, we’re introducing customizable and sortable workspace collections and conversation filters. This helps teams prioritize resources and quickly find key conversations. With the platform’s support for asynchronous collaboration, distributed teams can stay connected and productive, no matter where or when they work.
Enterprise-grade connections: Seamless integrations, smarter insights
In today’s globally connected work environment, organizations are tackling complex, large-scale projects while facing increasing security threats, compliance mandates, and operational challenges. Smartsheet is built to meet enterprise-grade requirements. It’s secure, reliable, and designed to handle the demands of sophisticated projects without sacrificing performance. With trusted partnerships and enterprise-grade architecture, IT teams can keep systems connected, operations running smoothly, and data protected without losing visibility or control. Whether you’re managing millions of items, thousands of large-scale projects across different portfolios, or coordinating thousands of team members, Smartsheet will always meet your needs.
A key component of being truly enterprise-class is seamless integrations. Disconnected systems hold teams back, creating inefficiencies as data is trapped in separate platforms—whether it’s a CRM (customer relationship management) system, an HR system, or a finance tool. Teams waste hours manually pulling reports, updating spreadsheets, and tracking information. In fact, our 2025 Pulse of Marketing report found that 31% of users report tedious manual processes are required to collect data, 30% report data is in multiple, poorly integrated systems, and 28% say they don’t have access to real-time data. This hinders real-time visibility and misaligns teams.
With Smartsheet, integrations not only connect systems, but also improve how teams work. By automating workflows and breaking down data silos, Smartsheet helps teams spend less time analyzing data and more time making impactful decisions. Our platform integrates with the tools and data sources you already rely on, unlocking siloed insights from CRM, HCM (human capital management), ERP (enterprise resource planning), and more. These integrations provide significant visibility, making Smartsheet a central hub for all your operations. For example, integrating your CRM with Smartsheet can automate the creation of projects based on closed deals, ensuring seamless transitions and better team alignment.
As Smartsheet continues to streamline data connections, we’re also making it easier to connect data within Smartsheet itself with the new data links feature. This update will allow you to access information across all your sheets without having to duplicate documents or write complex formulas. Additionally, with column links, you’ll simplify linking and referencing columns in Smartsheet. This reduces duplication and increases accuracy across your entire solution. Coming soon, advanced column linking options will give you more control, like filtering synced records and removing linked records that no longer match your filter criteria.
And for those working with data sources outside of Smartsheet, our new Integrations Panel in Table View brings all your information together. It streamlines connections to third-party tools through Data Shuttle, which lets you manage imports and exports without leaving Smartsheet.
We want to know your opinion
Work is accelerating, and the way we work must evolve. Smartsheet is more than a task tracker. As the leader in work management, it’s the platform that unites projects, people, data, and decisions to help teams move forward quickly and with confidence.
We’re constantly innovating to break down silos, integrate with your existing tools, and make collaboration easier. But your input is what helps define what comes next. Share your feedback, suggest new features, or vote on other users’ ideas; we read your contributions.
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