Provide WhatsApp support from inside Gmail
Hiver’s WhatsApp Channel helps you handle customer conversations smoothly without leaving your inbox.
Make customer communication more engaging
- Centralize your WhatsApp conversation workflows inside Gmail
- Allow multiple reps to manage a WhatsApp group
- Get real-time notifications for incoming WhatsApp messages
- Ensure complete accountability for each customer conversation
- Craft personalized messages with customer context picked from conversation history
Add WhatsApp as a support channel and manage incoming queries right from Gmail
WhatsApp is a popular instant messaging app – it’s faster, more convenient, and easier to use. And so customers are more likely to use it than emails or phone calls. Teams who understand this actively use WhatsApp as a customer support channel.
With Hiver’s WhatsApp integration, respond to WhatsApp messages from Gmail while ensuring complete visibility and accountability for each conversation.
Improved Productivity
With this innovative option, the integration of WhatsApp into Gmail becomes seamless. No longer do you need to switch between different applications or browser tabs. You can send WhatsApp messages directly from your Gmail inbox, saving time and reducing the complexity of having multiple apps open.
Connect WhatsApp with Hiver in a few steps
The Hiver–WhatsApp integration is easy to set up.
To get started, create a Facebook business account and a developer account. You can then connect your Whatsapp number to the Facebook business account and authorize Hiver to receive customers’ WhatsApp messages in your inbox.
Everything you need in a helpdesk, now in Google Workspace
With Hiver, your team can collaborate on customer support emails right from Gmail. No more missed emails. No more asking around for status.
Other Hiver Integrations
Go truly multi-channel with Hiver’s customer service solution
Email Management
Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
Hiver Chat
Answer your customer’s queries in minutes instead of hours with Hiver chat, and manage these chats right inside Gmail.
