Fulfillment, Delivery & Refund Policy | Aufiero Informática
Compliance, Delivery and Refund Policy
At Aufiero Informática we sell exclusively original software licenses (digital products). This policy explains what we sell, how we deliver, and our conditions for refunds, returns, and cancellations.
What we sell
All licenses on our site are original; we do not sell physical items. Upon completing payment, the customer receives the purchased product license by email, with the chosen validity period (one month or more). For subscription products, renewal is automatic at the end of the period and the customer may cancel before the expiration date.
Purchase currency
Prices are listed in USD. Payment may be made in other currencies supported by the payment gateways; the conversion rate depends on the payment method and platform. We do not store payment method data, as it is entered outside our site.
Delivery policy
Digital products are delivered by email within up to 5 business days after payment confirmation. Delivery time may vary by brand; in many cases it is faster.
Refunds and returns
As these are digital licenses with immediate delivery, once the license has been activated or used, no returns or refunds are accepted. Prior to activation, we honor the right of withdrawal within the legal period of each country (see table below). In the event of a defect, error, or activation failure, we replace the license at no cost or, if resolution is not possible, we issue the corresponding refund.
| Country | Withdrawal period | Note |
|---|---|---|
| Argentina | 10 calendar days | Non-waivable right (distance sales) |
| Brazil | 7 calendar days | Refund while the license has not been activated (CDC art. 49) |
| Chile | 10 calendar days | Downloaded/used software may fall outside the withdrawal right |
| Colombia | 5 business days | Does not apply if the content has already been executed with your consent |
| Mexico | 5 business days | In case of non-compliance, minimum 20% bonus |
| Uruguay | 5 business days | Requires unused license |
| Peru | No withdrawal right | Exchange/refund only for defects or legal warranty |
| United States | No legal period | Aufiero’s policy applies |
Subscription cancellation
Subscription products may be cancelled at any time before the expiration date, without penalty.
Frequently asked questions
The license is delivered by email within up to 5 business days after payment (depending on the brand; often faster).
Before activating the license, yes, within the legal period of your country. Once activated, no. If there is a defect or activation failure, we replace or refund.
Yes, at any time before the expiration date, without penalty.
In USD; payment can be made in other currencies depending on the gateway.
